# Process Map Template

## Charter

| Field | Entry |
| --- | --- |
| Process name | |
| Trigger | |
| End outcome | |
| Beneficiary / stakeholder | |
| Process owner | |
| In scope | |
| Out of scope | |
| Required controls | |

## Current-state map

| Step | Swimlane / role | Input | Action or decision | Output | Touch time | Wait time | System / form | Problem or control |
| ---: | --- | --- | --- | --- | ---: | ---: | --- | --- |
| 1 | | | | | | | | |

Use arrows between step numbers when drawing a visual version. Label every
decision branch and show where work returns for correction.

## Analysis

| Observation | Evidence | Root-cause hypothesis | Test | Risk / safeguard | Measure |
| --- | --- | --- | --- | --- | --- |
| | | | | | |

## Future-state map

| Step | Owner | Standard | Decision / exception | Output | Target time | Escalation | Control |
| ---: | --- | --- | --- | --- | ---: | --- | --- |
| 1 | | | | | | | |

## Review

| Pilot period | Process measure | Baseline | Target | Review owner | Adoption decision |
| --- | --- | ---: | ---: | --- | --- |
| | | | | | |